1. Doorstep Service

General Terms

1. Ensure proper space and light
2. Allow sufficient time for service (Roughly 30-180mins) depends on service
3. Service package is subject to change after visit (Based on diagnosis and requirement)
4. Road test is recommended for better observation
   1. Minimum 1 Km for manual transmission vehicle
   2. Minimum 3 Kms for automatic transmission vehicle
5. CarVaidya and Its staff will not be liable for any mechanical failure or unintentional external impact at the time of road test.
6. Subject to check for Electric car
   1. Charger / Charging
   2. Battery Pack
7. Car wash is subject to package and service feasibility at location.

Slot Change / Rescheduling
(Additional cost may apply)

1. Slot can be changed at anytime subject to slot availability
   1. If it changed before Service Engineer left from workshop : No cost
   2. If it changed after Service Engineer left from workshop: Visit charge will apply

Cancel / Refund
(Refund is calculated on Total Service Fee)

1. Booking can be cancelled anytime
2. Refund is subject to time of cancellation
   1. If it will be cancelled same day within 4 hours booked slot : Booking Cost will apply
   2. If it will be cancelled same day before 4 hours booked slot : 100% Refund
   3. If It will be cancelled due to service non-availability : 100% Refund
   4. If It will be cancelled after visit at location : Visit charge will apply

Extra Charge

1. Waiting / Extra Time Charge will apply
   1. Waiting / Extra Time Charge will apply @Rs.399/- for every 30mins of extra time.
2. Travelling Fee will apply
   1. If location will change after visit: Rs.399/-
   2. If location will change before visit (within 5kms): No cost
   3. If location will change before visit (beyond 5kms): Subject to distance and availability

2. Service at Workshop

General Terms

1. Service package is subject to change after visit (Based on diagnosis and requirement)
2. Road test is recommended for better observation
   1. Minimum 1 Km for manual transmission vehicle
   2. Minimum 3 Kms for automatic transmission vehicle
3. CarVaidya and Its staff will not be liable for any mechanical failure or unintentional external impact at the time of road test.
4. Subject to check for Electric car
   1. Charger / Charging
   2. Battery Pack
5. Gate pass will be generated and car will out for delivery after full payment.

Slot Change / Rescheduling
(Additional cost may apply)

1. Slot can be changed at anytime subject to slot availability
   1. If it changed before Service Engineer left from workshop : No cost
   2. If it changed after Service Engineer left from workshop: Visit charge will apply

Cancel / Refund
(Refund is calculated on Total Service Fee)

1. Booking can be cancelled anytime
2. Refund is subject to time of cancellation
   1. If it will be cancelled same day within 4 hours booked slot : Booking Cost will apply
   2. If it will be cancelled same day before 4 hours booked slot : 100% Refund
   3. If It will be cancelled due to service non-availability : 100% Refund
   4. If It will be cancelled after visit at location : Visit charge will apply

Extra Charge

1. Waiting / Extra Time Charge will apply @Rs.399/- for every 30mins of extra time.

General Terms

1. Service package is subject to change. (Based on requirement)
2. Format of supporting file of service history can be differ at brand level
3. Service delivery can be delay, if there is any issue at brand level.
4. Service history will be available subject to record availability at brand data.
5. CarVaidya and it’s staff will not be liable for any error or manipulation in service records.

Cancel / Refund
(Refund is calculated on Total Service Fee)

1. Booking can be cancelled anytime
2. Refund is subject to status of request ID
   1. Pending: 100% Refund
   2. In-Process:
      1. Record Not Found : Rs.50 will be deducted
      2. Record Found and Received from Partner : No Refund
      3. Service Delay 6hour : 50% Refund
      4. Service Delay 24hour : 100% Refund

General Terms

1. Ensure the vehicle is in clean condition
2. Ensure proper space and daylight at the time of inspection
3. Ensure availability of necessary documents at the time of inspection
4. Allow sufficient time for inspection (Roughly 40-60mins)
5. Service package is subject to change after visit
6. Road test is recommended for better observation
   1. Minimum 1 Km for manual transmission vehicle
   2. Minimum 3 Kms for automatic transmission vehicle
7. Subject to check for Electric car
   1. Charger / Charging
   2. Battery Pack

Slot Change / Rescheduling
(Additional cost may apply)

1. Slot can be changed at anytime subject to slot availability
   1. If it changed before 4 hours of booked slot : No cost
   2. If it changed within 4 hours of booked slot: Additional cost will apply
   3. If it changed after visit at location: Visit charge will apply

Cancel / Refund
(Refund is calculated on Total Service Fee)

1. Booking can be cancelled anytime but Refund is subject to time of cancellation
2. Cancellation Before Inspection:
   1. No refund: If it will be cancelled same day within 4 hours booked slot
   2. 50% refund: If it will be cancelled same day before 4 hours booked slot
   3. 100% refund: If it will be cancelled before the day of Inspection
   4. 100% refund: If It will be cancelled due to service non-availability
   5. 100% refund: If It will be cancelled due to service delay
   6. No refund: If It will be cancelled after visit at location
3. Cancellation After Inspection:
   1. Eligible for Warranty
      1. 50% of Warranty Fee Refund: If It will be cancelled after Certification
   2. Not Eligible for Warranty (Auto Cancellation)
      1. Rs. 799 will be deducted: If It will be cancelled after Certification

Extra Charge

1. Waiting / Extra Time Charge will apply
   1. If total time will extend to 1 hour slot
   2. Extra fee @Rs.299/- for every 30mins of extra time.
2. Travelling Fee will apply
   1. If location will change after visit: Rs.399/-
   2. If location will change before visit (within 5kms): No cost
   3. If location will change before visit (beyond 5kms): Subject to distance and availability