Used Car Warranty: Terms & Conditions

How It’s Works?

1. Select & book the package to warranty eligibility.
2. Certification Engineer will assign for physical inspection of car.
3. Quality team will check and update warranty eligibility on that car.
4. Pay the balance amount (if any) to issued the warranty (if car is eligible for warranty)
5. Warranty will be issued based on detail shared by customer.
6. Warranty Certificate and T&C will be shared on application and e-mail.
7. Support POC will call & explain warranty clauses within 7 days of warranty activation.

General Terms:

1. In order to maintain the validity of this warranty, the vehicle must be serviced by CarVaidya approved service centre in accordance with the recommended service schedule as given below:
   1. 1^st paid service – within 4 months or 5,000 kms from the date of purchase of pre-owned car.
   2. Subsequent paid services to be done within 6 months or 5,000 kms from the date of last paid service.
2. Service Relaxation:
   1. Service effected following more than 500 km or 30 days from the recommended service interval shall invalidate the warranty. This allowance is to facilitate the vehicle owner to make sure services are completed at correct intervals.
3. The owner must retain all the detailed servicing bill supplied by the service centre.
4. The servicing record shall be updated by the service centre when services are completed and servicing record shall be retained by the owner as approved, in event of the claim.
5. In order for the claim to get honored it is mandatory to provide the RC in the name of the new owner, in case where RC transfer is in process receipt issued by RTO needs to be produced.
6. Odometer reading in the warranty certificate will be taken as base for calculating warranty validity in terms of kilometers.
7. Cooling period for 15 days from the issued date of warranty certificate.

The owner shall affect at his cost, all modification and repairs necessary to avoid a claim, if a claim is likely to occur in absence of above

How to Register Claim?

1. Report to Warranty Support on +91 95991 56094 or contact@carvaidya.com
2. Complaint number will be shared by CarVaidya.
3. Support POC will share nearest workshop details for visit & car diagnosis.
4. Car diagnosis will be done & findings will be shared with customer.
5. Claim will be process as per warranty clause upto coverage (if eligible).
6. Cost of non-covered repairing cost will be paid by customer (if any).
7. Workshop will start the repair work after getting all relevant approvals from the CarVaidya & Customer.
8. During repair work support team will being get touch with customer for updates repair status time to time.
9. After completion of work, customer will be informed to take the delivery of the car.
10. For feedback & ticket closure support team will call the customer.

WHAT THE WARRANTY DOES NOT COVER?

The warranty terms do not cover accidents or defects due to the following:

1. Failure to maintain the vehicle as per the service requirements mentioned in T&C / Warranty Clause.
2. Any damage that results from hard driving due to race, rally, misuse, abuse, hire, fire, flooding.
3. Any part that is not mentioned in the Parts covered list.
4. Any non-manufacturer approved accessories which are not authorized by respective manufacturer and are not supplied with vehicle as OEM fitment and manufacturer rubber and plastic accessories.
5. Inconsequential aspects such as noises, vibrations, oil seepage and sensations that could not lead to dismal vehicle function or performance.
6. Any loss arising out of accident caused by external impact.
7. Aesthetic parts including sheet metal & plastic parts requiring replacement / repair due to wear & tear, depreciation, moth, vermin, process of cleaning, restoring, or renovating of scratches, effect of light, sun or any atmospheric condition, bird droppings.
8. Mechanical & electrical breakdown caused by overloading, strain, over-running, freezing, excessive pressure, short-circuiting heating.
9. Periodic Maintenance Service jobs, including cleaning, polishing, minor adjustment, engine tuning, carbon cleaning, AC Servicing, wheel alignment, tire rotation, calibration / reconditioning / overhauling of diesel equipment including injector / nozzles and fuel pump, etc.
10. All consumables, including, engine oils, gear oil, brake oil, power steering oil, coolant, AC gas, oil, grease, battery electrolyte, radiator coolant.
11. Rusting / Corrosion to metal parts.
12. Damage to engine parts & fuel injection because of use of poor quality / adulterated fuel, coolant or lubricating oil to fuel system including fuel pump, injector nozzle, water pump as well as other parts.
13. Damage to engine due to hydrostatic lock or starvation.
14. Failure to maintain the odometer in working order or disconnecting or tampering it post-delivery of the Vehicle.
15. Driving even after noticing a fault or defect resulting in consequential damage and loss.
16. Interior and exterior linings, covers, absorbers and upholstery.
17. Air, oil and water leakage, wind noise, screeching and rattling noises and leakages.
18. Immobile gaskets, such as flat and paper gaskets, which are not involved in mechanical movements (Except e.g. leak on water bearing technical units as bonnet, water hoses, cylinder head gasket, radiator as well as air conditioning).
19. All frame and body parts, convertible and fold cover (except mechanical and electronic parts), glass, headlight casings, lighting inside and outside.
20. Clutch disk, Brake disk & pads, brake linings and drums, disks and blocks, tyres, wheel balancing, feathers / springs, pneumatic springs, and pneumatic spring absorbers.
21. Body and Paint work including any losses due to accidental damages.
22. Outside CNG / LPG fitment not endorsed in Vehicle's Registration Certificate.
23. Theft of vehicle will make the warranty null and void.
24. RC Transfer receipt or challan or Transferred RC is mandatory for warranty claim.
25. Replacement of airbags and sunroof / moon roof for whatsoever cause.
26. Any pre existing issue as notified in the Inspection report will not be covered under warranty.